{"id":8753,"date":"2020-03-30T14:35:06","date_gmt":"2020-03-30T14:35:06","guid":{"rendered":"https:\/\/www.qeretail.com\/blog\/?p=8753"},"modified":"2020-03-30T14:35:06","modified_gmt":"2020-03-30T14:35:06","slug":"corona-virus-effects-on-ecommerce","status":"publish","type":"post","link":"https:\/\/www.qeretail.com\/blog\/corona-virus-effects-on-ecommerce","title":{"rendered":"The Virus (Corona) and eCommerce &#8211; We\u2019re In This Together"},"content":{"rendered":"<p><b><i>The Corona crisis is real!<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">A health concern, which the World Health Organization (WHO) declared as an international emergency, is disrupting the world economies like no other. The total number of confirmed COVID-19 cases across the globe as of March 29, 2020, were more than 700,000 and 100,000+ in the United States. You can monitor the <\/span><a href=\"https:\/\/coronavirus.jhu.edu\/map.html\"><span style=\"font-weight: 400;\">live update of Coronavirus<\/span><\/a><span style=\"font-weight: 400;\"> pandemic on Johns Hopkins Coronavirus Resource Center.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The times are tough for businesses, as consumer behaviour is changing followed by the purchase habits. Knowing the consequences of the COVID-19 outbreak, people are maintaining social distancing, avoiding as many human contacts as possible. The scenario is affecting eCommerce enormously! While the online grocery and healthcare shopping is on the boom, other industries are facing a downfall. Let\u2019s discuss a few of the very important impacts of Coronavirus on eCommerce and few things that eStore retailers can do to fight this.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Most Important Tip &#8211; Update Your GMB Profile<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">First things first, in this time of constant change and uncertainty, it is imperative that you keep your business information updated. Whether you\u2019re reducing working\/opening hours to help your employees or closing down temporarily, you owe it to your customers! In addition to providing information on your website, it is necessary that you <\/span><a href=\"https:\/\/support.google.com\/business\/answer\/9773423?p=covid_19\"><span style=\"font-weight: 400;\">update your Google My Business profile<\/span><\/a><span style=\"font-weight: 400;\">, which many of the users solely rely on when searching via Google Maps or Google.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even if you aren\u2019t changing how you\u2019re operating, a notice on your eStore or a message on your social media platforms will help your customers know about your working patterns.<\/span><\/p>\n<p><b>Actions you should consider taking:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Don\u2019t forget to update your business hours on your website and Google My\u00a0 Business Profile.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Put out a message on the precautions your business is taking to ensure the safety of your employees, customers, and community as a whole.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Let people know if you are providing any extra services during this time.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Be transparent enough to admit If you are experiencing delays in fulfilling deliveries. Let them know what they can expect.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Update your website from where visitors can easily find all the information related to COVID-19 and your working patterns.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s get started with the online selling, deliveries and a few more tips on how to get through this time without panic.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. The Production Chain Is Hampered<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">All the businesses, small or large, will face minor to the extravagant impact of factories being shut in China and other countries where lockdown has been imposed. The large scale online retailers have sources, supplies, and also the reserves to tackle the production crisis. But, the smaller and mid-sized companies need to find a workaround if the same scenario lasts for long. Lying there powerless won\u2019t solve anything, instead, try alternate chains by running some connections.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. The Chinese Products<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Let\u2019s assume that your suppliers in China are not yet suffering from the virus epidemic, but there is a fair chance for your customers to be sceptical about the goods you sell. We haven\u2019t heard of any \u2018Made In China\u2019 products spreading the virus still, but that doesn\u2019t mean the fear of your customers is entirely irrational.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, the USA boycotted all the branches of an Asian snack bar despite only American food being processed there and their employees have not been on Chinese soil for generations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s pretty clear that the consumers might exercise some caution over the next few weeks when it comes to imported items. Maybe this is just an assumption and people might still want to trust the brands they are associated with for long, you can not totally ignore the possibility and leave the sales on fate.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.qeretail.com\/blog\/corona-virus-effects-on-ecommerce\/#Risk_In_Dropshipping\" >Risk In Dropshipping<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.qeretail.com\/blog\/corona-virus-effects-on-ecommerce\/#Facing_the_Panic_%E2%80%93_things_you_should_do\" >Facing the Panic &#8211; things you should do<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.qeretail.com\/blog\/corona-virus-effects-on-ecommerce\/#Wrapping_Up\" >Wrapping Up<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Risk_In_Dropshipping\"><\/span><span style=\"font-weight: 400;\">Risk In Dropshipping<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The risk of being affected by delivery problems and missing orders is much higher if your business is primarily based on dropshipping. Because:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">As a dropshipper, you do not have a warehouse that you can fall back on in the event of production bottlenecks. If your producer fails in China, which is very likely, the sale of your goods immediately comes to a standstill. Furthermore, without the associated logistics, it is not possible for you to quickly hamster goods before the crisis affects you.<\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You rely on a much longer logistics chain than just your producers. It is not enough for the factory to continue working. The local freight forwarder may also have stopped working due to the Corona crisis. The same applies to the shipping companies. Of course, dealers with their own warehouse also have to struggle with this problem, but it affects you as a dropshipper more directly.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">If you are running a dropshipping business, you should take particular care of our tips in the next section. The same applies if you are thinking about getting into this business.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Facing_the_Panic_%E2%80%93_things_you_should_do\"><\/span><span style=\"font-weight: 400;\">Facing the Panic &#8211; things you should do<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Difficulties in eCommerce are inevitable. However, since it rarely helps in the situation of panic, you should now adjust yourself for the worst. These are the set screws you can turn:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Contact your manufacturers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Communication is crucial, especially in times of crisis. Therefore, contact your most important suppliers immediately and get a good understanding of their location and how things stand there. We recommend that you look for a personal conversation if possible. Take the trouble to reach the right contact person on your supplier side, and have a conversation with them.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Ration your sales<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While it may sound contradictory, if the situation escalates further, you will soon be dealing with a seller\u2019s market. This means that there is a greater demand than can be covered by the range of goods. Consequently, you could cut back on your advertising measures and raise your prices\/cut back on discounts. It is better to sell fewer items at a higher price than to lose customers because you cannot service their order.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Search for alternative providers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Although China is attractive as a manufacturer because goods are cheaply produced there, there are a number of other countries that you could consider sourcing from. Perhaps a local or less contaminated country\u2019s supplier may be expensive, but there are other advantages: The delivery routes will be shorter, your contacts will not be at the other end of the world and, above all, these places are yet less affected by the coronavirus as China. So look around for new delivery channels in good time, even if it comes with a hit on margins.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Concentrate on the core business<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When the going gets tough and your suppliers stop producing, start by leveraging where it&#8217;s most worthwhile: the items that make you the most money. If in doubt, take care of your top-selling products &#8211; because crises are always known as opportunities where you can grow.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Communicate directly with your customers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Honesty is a valuable commodity, especially when there are difficulties. If it is foreseeable that delivery problems may arise in your shop in the future, inform your customers in good time. The best way to do this is to use all the channels available to you, i.e. your website, emails and your social media presence.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If there are delivery problems with an order, we recommend that you be generous: apologize to your customer for the difficulties and maybe even offer him compensation like a voucher for having to wait weeks for his goods, giving you a great chance of purchase again in the future.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrapping_Up\"><\/span><span style=\"font-weight: 400;\">Wrapping Up<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u2018We\u2019re in this together\u2019 and \u2018This shall too pass!\u2019 are the two phrases we should stand by. eCommerce is facing a problem as the economy and the people are in a critical situation. Stay connected via communication mediums to your customers and help them in every way possible. After all, it\u2019s not always about profits and numbers, but humanity!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Corona crisis is real! A health concern, which the World Health Organization (WHO) declared as an international emergency, is disrupting the world economies like no other. The total number of confirmed COVID-19 cases across the globe as of March 29, 2020, were more than 700,000 and 100,000+ in the United States. You can monitor &hellip; <a href=\"https:\/\/www.qeretail.com\/blog\/corona-virus-effects-on-ecommerce\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">The Virus (Corona) and eCommerce &#8211; We\u2019re In This Together<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":8754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,788],"tags":[83,159,310,122],"class_list":["post-8753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-platform","category-newstrends","tag-ecommerce-around-the-world","tag-ecommerce-news","tag-international-e-commerce","tag-trustworthy-ecommerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coronavirus Effects On eCommerce And What Should Be Done<\/title>\n<meta name=\"description\" content=\"Here&#039;s a detailed guide for the SMBs to get through the Coronavirus pandemic. 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