{"id":1839,"date":"2017-02-21T08:36:25","date_gmt":"2017-02-21T08:36:25","guid":{"rendered":"https:\/\/www.qeretail.com\/blog\/?p=1839"},"modified":"2017-02-21T08:36:25","modified_gmt":"2017-02-21T08:36:25","slug":"customer-care-affects-e-commerce-sales","status":"publish","type":"post","link":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales","title":{"rendered":"How customer care affects the e-commerce sales?"},"content":{"rendered":"<div class=\"blog-post-detail\">\n<p>With growing eCommerce market, customers tend to miss the same service of a conventional brick &#038; mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will more likely result in more satisfied customers and increased eStore conversions.  <\/p>\n<p>Few of the techniques that are used in ecommerce stores to service customers are<\/p>\n<ul>\n<li><strong class=\"blue\">Email<\/strong> \u2013 This form of communication is used by most of the companies &#038; involves responding to customers queries on their contact email. Provide a \u2018contact form\u2019 or \u2018customer service email\u2019 on your website that customers can use for resolving their queries.<\/li>\n<li><strong class=\"blue\">Telephone<\/strong> \u2013 This involves customers to contact the service team on the telephone number available on your estore in resolving their queries.<\/li>\n<li><strong class=\"blue\">Live Chat<\/strong> \u2013 This involves customers to use the chat utility available on the eCommerce Store to contact the customer service team instantly in resolving their queries<\/li>\n<li><strong class=\"blue\">Forums, FAQ\u2019s<\/strong> \u2013 These ways of communication includes customers to post their queries on a social media forum or use the Frequently Asked Questions (FAQ\u2019s) available on the online stores to make decisions on their purchase.<\/li>\n<\/ul>\n<p>Although there are a lot of ways to connect to your customers, we must take into account the response speed in resolving customer queries\/issues. It is important to reach out to the customers as quickly through the available communication channels. <\/p>\n<p>Online Live chat and telephone will provide instant follow-up, opportunity to have a discussion with the customer so that they feel cared. The communication over the telephone may incur some monetary charges; unable to meet the high call volumes during peak times and reduced staff.  In contrast, live chat works well since we just need an internet connection. Also, customer service executive can help manage multiple customers during peak times.<\/p>\n<p>There are a numerous live chat support services like LiveHelpNow, Zopim available in the market which can be integrated with your online store to provide necessary support for your customers and increase online store conversions. <\/p>\n<p>We believe you now have a fair idea on how live chat\u00a0services for online store\u00a0help in winning more\u00a0customers and make higher sales. <a href=\"https:\/\/www.qeretail.com\/contact\" target=\"_blank\"><strong>Contact<\/strong><\/a>\u00a0us for any further assistance on <a href=\"https:\/\/www.qeretail.com\/services\" target=\"_blank\"><strong>services<\/strong><\/a> we provide and our\u00a0experts will be more than happy to assist you.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With growing eCommerce market, customers tend to miss the same service of a conventional brick &#038; mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will &hellip; <a href=\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">How customer care affects the e-commerce sales?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":1842,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[359],"class_list":["post-1839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-platform","tag-estore-conversions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How customer care affects the e-commerce sales? - Blog | QeRetail<\/title>\n<meta name=\"description\" content=\"With growing eCommerce market, customers tend to miss the same service of a conventional brick &amp; mortar store when buying a product in an online store.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How customer care affects the e-commerce sales?\" \/>\n<meta property=\"og:description\" content=\"With growing eCommerce market, customers tend to miss the same service of a conventional brick &amp; mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will more likely result in more satisfied customers and increased eStore conversions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\" \/>\n<meta property=\"og:site_name\" content=\"Blog | QeRetail\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/QeRetail\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-21T08:36:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mady Cullen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How customer care affects the e-commerce sales?\" \/>\n<meta name=\"twitter:description\" content=\"With growing eCommerce market, customers tend to miss the same service of a conventional brick &amp; mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will more likely result in more satisfied customers and increased eStore conversions.\" \/>\n<meta name=\"twitter:creator\" content=\"@QeRetail\" \/>\n<meta name=\"twitter:site\" content=\"@QeRetail\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mady Cullen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\"},\"author\":{\"name\":\"Mady Cullen\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4\"},\"headline\":\"How customer care affects the e-commerce sales?\",\"datePublished\":\"2017-02-21T08:36:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\"},\"wordCount\":402,\"image\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg\",\"keywords\":[\"eStore Conversions\"],\"articleSection\":[\"Ecommerce Platform\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\",\"url\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\",\"name\":\"How customer care affects the e-commerce sales? - Blog | QeRetail\",\"isPartOf\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg\",\"datePublished\":\"2017-02-21T08:36:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4\"},\"description\":\"With growing eCommerce market, customers tend to miss the same service of a conventional brick & mortar store when buying a product in an online store.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage\",\"url\":\"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg\",\"contentUrl\":\"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg\",\"width\":850,\"height\":384,\"caption\":\"How customer care affects the e-commerce sales?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.qeretail.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How customer care affects the e-commerce sales?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/#website\",\"url\":\"https:\/\/www.qeretail.com\/blog\/\",\"name\":\"Blog | QeRetail\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.qeretail.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4\",\"name\":\"Mady Cullen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g\",\"caption\":\"Mady Cullen\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How customer care affects the e-commerce sales? - Blog | QeRetail","description":"With growing eCommerce market, customers tend to miss the same service of a conventional brick & mortar store when buying a product in an online store.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales","og_locale":"en_US","og_type":"article","og_title":"How customer care affects the e-commerce sales?","og_description":"With growing eCommerce market, customers tend to miss the same service of a conventional brick & mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will more likely result in more satisfied customers and increased eStore conversions.","og_url":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales","og_site_name":"Blog | QeRetail","article_publisher":"https:\/\/www.facebook.com\/QeRetail","article_published_time":"2017-02-21T08:36:25+00:00","og_image":[{"width":850,"height":384,"url":"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg","type":"image\/jpeg"}],"author":"Mady Cullen","twitter_card":"summary_large_image","twitter_title":"How customer care affects the e-commerce sales?","twitter_description":"With growing eCommerce market, customers tend to miss the same service of a conventional brick & mortar store when buying a product in an online store. Having said so, customers need someone to speak with and clarify their doubts in order to make a purchase decision during checkout, delivery and post-sale services. This interaction will more likely result in more satisfied customers and increased eStore conversions.","twitter_creator":"@QeRetail","twitter_site":"@QeRetail","twitter_misc":{"Written by":"Mady Cullen","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#article","isPartOf":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales"},"author":{"name":"Mady Cullen","@id":"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4"},"headline":"How customer care affects the e-commerce sales?","datePublished":"2017-02-21T08:36:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales"},"wordCount":402,"image":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage"},"thumbnailUrl":"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg","keywords":["eStore Conversions"],"articleSection":["Ecommerce Platform"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales","url":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales","name":"How customer care affects the e-commerce sales? - Blog | QeRetail","isPartOf":{"@id":"https:\/\/www.qeretail.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage"},"image":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage"},"thumbnailUrl":"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg","datePublished":"2017-02-21T08:36:25+00:00","author":{"@id":"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4"},"description":"With growing eCommerce market, customers tend to miss the same service of a conventional brick & mortar store when buying a product in an online store.","breadcrumb":{"@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#primaryimage","url":"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg","contentUrl":"https:\/\/www.qeretail.com\/blog\/wp-content\/uploads\/2017\/02\/Integrate-Live-Chat-1-1.jpg","width":850,"height":384,"caption":"How customer care affects the e-commerce sales?"},{"@type":"BreadcrumbList","@id":"https:\/\/www.qeretail.com\/blog\/customer-care-affects-e-commerce-sales#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.qeretail.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How customer care affects the e-commerce sales?"}]},{"@type":"WebSite","@id":"https:\/\/www.qeretail.com\/blog\/#website","url":"https:\/\/www.qeretail.com\/blog\/","name":"Blog | QeRetail","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.qeretail.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.qeretail.com\/blog\/#\/schema\/person\/340cedcf357b29e2d220fdda142054f4","name":"Mady Cullen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b261a8c2194d8669d4bbbc2de88c474c307c6b42d49f14c6fc1bcf94eb1ebbaf?s=96&d=mm&r=g","caption":"Mady Cullen"}}]}},"_links":{"self":[{"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/posts\/1839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/comments?post=1839"}],"version-history":[{"count":0,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/posts\/1839\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/media\/1842"}],"wp:attachment":[{"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/media?parent=1839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/categories?post=1839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qeretail.com\/blog\/wp-json\/wp\/v2\/tags?post=1839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}